Return And Refund Policy

Return & Refund Policy

At Dresora, our products are made to order after a customer places an order.

We accept returns only for eligible defective, damaged, incorrect, or significantly misrepresented products. We do not accept returns for change of mind, incorrect size selection, fit-related reasons, or other non-defective reasons.

30-Day Return Window

Customers must contact us within 30 days of delivery to request an eligible return.

A return may be approved if:

  • The item arrives defective or damaged.

  • The item has a sewing, printing, material, or manufacturing defect.

  • You receive the wrong product, size, color, or design compared with your order.

  • The item is significantly different from the product description.

Return requests submitted more than 30 days after delivery are not eligible.

Product Condition

Approved returns are accepted for new items only.

Unless the reported defect prevents this requirement, returned items must be:

  • Unworn.

  • Unwashed.

  • Unaltered.

  • Unused.

  • In their original condition.

Items that have been worn, washed, altered, damaged after delivery, or used beyond what is reasonably necessary to inspect the reported defect are not eligible for return.

Non-Defective Products

We do not accept returns for non-defective products, including:

  • The customer selected the wrong size.

  • The item does not fit as expected when the correct ordered size was supplied.

  • The customer changed their mind.

  • The customer no longer wants the item.

  • The customer selected the wrong color or product option.

  • Minor color differences caused by lighting, photography, or screen display settings.

Please carefully review the product description, measurements, size chart, colors, and order details before completing your purchase.

Exchanges

We do not offer exchanges.

Eligible defective, damaged, or incorrect products will be handled through our return and refund process.

Return Method

Approved physical returns must be sent by mail.

Please do not mail an item back before contacting us and receiving return authorization and return instructions.

To request a return, contact us with:

  • Your order number.

  • A description of the problem.

  • Clear photos showing the defect, damage, or incorrect item where applicable.

After your return request is approved, we will provide return instructions by email.

Return Shipping & Return Label

For an approved return involving a defective, damaged, or incorrect product, Dresora will provide a prepaid return shipping label electronically by email.

The customer can download and print the return label.

There is no return shipping cost to the customer for an approved eligible return.

A return label is not included inside the original package.

Returns sent without prior authorization may not be accepted.

Restocking Fee

We do not charge a restocking fee for approved returns.

Refunds

Once an eligible return has been approved and, when required, the returned item has been received and inspected, the refund will be issued to the original payment method.

Dresora will process approved refunds within 10 calendar days.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Original shipping charges are not separately refundable unless required by applicable law or the order issue was caused by Dresora.

Lost or Undelivered Packages

If your package is confirmed lost in transit or undelivered, please contact us so we can investigate the shipment and determine the appropriate resolution.

Lost-package claims are handled separately from physical product returns.

Order Cancellation

You may request to cancel your order within 12 hours of placing it.

Because our products are made to order, after the 12-hour cancellation period your order may already have entered production and cancellation may no longer be possible.

How to Contact Us

For return or refund questions, please contact us:

Email: contact.dresora@gmail.com
Address: 9538 Val Verde St, Houston, TX 77063, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM CT

Please contact us before sending any return.